Website inaccessible

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  ukrainianclasses · Member · Jan 17, 2024 at 8:42 am

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  Hello,
  Our website, ukrainianclasses.com, has become inaccessible, shows an error message about our domain but WordPress says we’re paid up to Sept.
  Wordpress said to check with Automattic, Inc., our hosting provider.
  Can you help, please?
  Susan

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  fstat · Staff · Jan 17, 2024 at 9:24 am

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  Hi there,

  I’ve looked into this, and it appears that the problem is due to the expiration of your WordPress.com hosting plan. This plan expired on January 4, which has caused your domain to be disconnected from your WordPress.com site.

  It’s important to note that your domain registration and your hosting plan are two separate things. Your domain registration, which is managed by a different company, is indeed paid up until September 25, 2024. However, the hosting plan with WordPress.com, which keeps your site accessible and online, is a separate service.

  To get your website back up and running, you’ll need to purchase a new hosting plan. The plan you were using was the Starter plan (previously known as the Personal plan). You can easily purchase this plan by visiting the following link: https://wordpress.com/plans/

  Once you’ve upgraded to a plan, you’ll be able to reconnect your domain by following this guide: https://wordpress.com/support/domains/connect-existing-domain/

  If you need any more assistance or have further questions, please don’t hesitate to get in touch. We’re here to help.