website inaccessible on any browser

  • Unknown's avatar
    trickam · Member ·

    Hi,

    Entering my domain into a browser is now only showing a blank screen. I can’t figure out what has
    changed.

    I tried on another browser (chrome) and the screen says server error

    I contacted my hosting provider and they replied with the following:

    “Thanks for contacting us. I have reviewed the site and the code is retuning

    adambatchelor.com [Sun Aug 04 14:42:43 2013] [error] [client 79.170.40.31:56253] AH01215: PHP Fatal error: Cannot redeclare has_shortcode() (previously declared in /home/sites/adambatchelor.com/public_html/wp-includes/shortcodes.php:153) in /home/sites/adambatchelor.com/public_html/wp-content/themes/fullscene/functions.php on line 262

    I would advise to have the developer review this error for a resolution.”

    Shortly before the site went blank I did notice a pending comment that look like spam of some kind. Not sure if that has anything to do with it?

    Thanks.

    The blog I need help with is adambatchelor.com.

    The blog I need help with is: (visible only to logged in users)

  • staff-totoro · Staff ·

    Hi there,

    You’ve reached support for the free sites hosted at WordPress.com. Your site at adambatchelor.com is hosted by MESH DIGITAL LIMITED using the free WordPress software available at http://wordpress.org.

    See here: http://who.is/whois/adambatchelor.com

    Because your site is self-hosted with a different provider, support staff at WordPress.com do not have access to your site’s files or the ability to provide support for your current issue.

    You can find support for your self-hosted WordPress site here:
    http://wordpress.org/support/
    http://codex.wordpress.org/

    If you need professional help for your self-hosted WordPress site, please check out http://jobs.wordpress.net/
    You may also wish to contact support at your host for more assistance.

    Sorry we aren’t able to accommodate your request, but I hope this response gives you some useful ideas on how to move forward.

    If you have any more questions about this, or anything else, please free to contact me, and I will do my best to help.

    Regards,

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