website is always down

  • Unknown's avatar
    caellealexis16 · Member ·

    what the heck is going us . I am pissed right now , im losing customers this is ridiculous right now custumes cant log in in my danm website . I am always having issues using this danm wordpress.

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    cuellin · Member ·

    Hi there,

    It seems to be an issue with the certificate of your website, there is some information about it in the following link.
    https://www.wpbeginner.com/glossary/ssl/

    Usually, the SSL certificate is automatically installed for every website in WordPress.com but it would seem your website is hosted on GoDaddy and you are using the open-source version of WordPress over WordPress.org and this forum is for websites hosted only on WordPress.com

    I suggest checking with your hosting provider about the SSL certificate for the website, and if the problem persists after that, try asking the WordPress.org community at https://wordpress.org/support/forums/ I’m sure they will know more about the issue.

  • kokkieh · Staff ·

    Hi there,

    I agree it’s frustrating if your site goes offline, but your site at https://cafashionboutique.com/ is not hosted with us on WordPress.com, so we have no control over this. You used the open source WordPress software made on WordPress.org to create that site, and you have it hosted at GoDaddy.com.

    The error I see when trying to visit the site indicates there’s a problem with the SSL certificate that lets your site load over a secure https connection. SSL is configured on your server, and as your server is with GoDaddy, please contact their support directly for help with this.

    For general help with the WordPress software you’re using, you can ask the WordPress.org community who makes that software at https://wordpress.org/support/forums/. But in this case the problem is not with your software, so they won’t be able to help beyond referring you to your hosting provider either.

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