Website is down

  • Unknown's avatar
    ostarawb · Member ·

    My website is currently down

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • staff-doublebassd · Staff ·

    Hi there,

    Unfortunately, we cannot assist because ostarawellbeing.com is not on WordPress.com but is a self-hosted WordPress.org site hosted with Go Daddy

    To clarify:

    • WordPress.com is a managed host platform that offers WordPress in a pre-customized server environment already set up for you to build your site. Hosting with WordPress.com is free, and the server, security, updates, and site optimization are all handled by us. We offer free and paid plans that provide additional features for your site based on your needs (plugins, custom themes, etc). You can also access professional assistance via Happiness Engineers to address any issues you encounter.
    • WordPress.org is a self-hosted platform, meaning you download the WordPress software and install it on a web server from a host of your choosing (Go Daddy, Bluehost, Hostgator, etc.). You have to pay the host when you’re self-hosting, and the server, security, updates, and site optimization are all handled by you. This gives you more flexibility and control of your plugins, themes, and code, but also more responsibility to ensure those things are operating correctly.

    Our support page dives more into the differences:

    https://en.support.wordpress.com/com-vs-org/

    We welcome you to consider moving your site to WordPress.com, as we’d love to further help you. However, since you’re on a self-hosted platform, we do not have direct access to your account and, therefore can’t directly address your issue.

    I recommend contacting Go Daddy, as they would be better positioned to assist you since they have access to your account. Also, the open-source forum community is always available and prepared to help users with self-hosted sites:

    https://wordpress.org/support/forum/how-to-and-troubleshooting/

    Hope this helps.

  • staff-doublebassd · Staff ·

    It sounds like there may be a plugin conflict with the Astra Addon plugin.

    This error suggests an access issue with an undeclared static property in the Astra Addon plugin. can you access the backed of your site? If so:

    1. Update the Astra Addon plugin to the latest version. This may fix the issue if it is caused by a bug that has been addressed in a later version of the plugin.
    2. Deactivate and reactivate the Astra Addon plugin. This may help if the issue is caused by a temporary glitch or conflict with other plugins.
    3. Check if any other plugins or themes are conflicting with the Astra Addon plugin. You can do this by deactivating other plugins one by one and checking if the issue is resolved.
    4. Check if there are any errors in the code of the Astra Addon plugin. You can do this by opening the file mentioned in the error message (class-astra-addon-builder-helper.php) and checking the code around line 187. If you are not familiar with coding, you may want to ask a developer for help.
    5. Contact the Astra Addon plugin support team or the developer for assistance. They may be able to provide further guidance or a fix for the issue.
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