Website is Down

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  celebratedaily38 · Member · Jul 6, 2023 at 11:05 pm

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  Good afternoon,

  Our website is down after updating some plugins and I cannot seem to fix this issue. Can we please get some help with this issue?

  Best,

  Maria Turner
  Operations Manager
  (email visible only to moderators and staff)

  WP.com: Yes
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  machellie · Staff · Jul 7, 2023 at 1:41 pm

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  Hi there, @celebratedaily38!

  Thanks for reaching out.

  The site you are having this issue with, soltreasures.com, is not actually hosted here with us at WordPress.com. Instead, this site is a self-hosted WordPress site (WordPress.org). This is different than WordPress.com. WordPress.com is a managed host for WordPress sites.

  We can only offer support for sites hosted here with us at WordPress.com.

  As some general advice here, a good first troubleshooting step is to deactivate all of your plugins. If the issue disappears then reactivate one plugin at a time. Refresh your page each time you reactivate a plugin to see what causes the issue to return.

  Should you need help with your self-hosted WordPress site, you will want to contact your host.

  You can view the differences between WordPress.com and WordPress.org here:

  https://wordpress.com/support/com-vs-org/

  We would love for you to consider hosting with us at WordPress.com. If you were to migrate your site to WordPress.com using our Business plan, we would provide daily backups and our 24/7 support service (among other things)! We have information about all that it offers here:
  https://wordpress.com/hosting/