Website is down

• 

  saabiqoonbooks · Member · Jan 30, 2024 at 11:05 pm

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  Hi,

  My website is down at the moment, the error is ‘Jetpack can’t communicate with your site because your site isn’t responding to requests.’

  How can this be resolved?

  WP.com: Yes
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

• 

  staff-doublebassd · Staff · Jan 31, 2024 at 7:22 pm

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  Hi there,

  saabiqoonbooks.com is not hosted here at WordPress.com, but rather with Bluehost. I would recommend contacting Bluehost, as they would be able to assist you in regaining access to the back end of your site:

  https://www.bluehost.com/contact/

  To clear up any confusion, WordPress.com and WordPress.org are two different entities, but the essential difference is that we don’t have access to all WordPress sites, only ones hosted on our WordPress.com servers. For more information, please see:

  WordPress.com vs. WordPress.org

  Hope this helps. Let us know if you have any questions.

  Thanks!