Website is down

  • Unknown's avatar
    tarahkandial · Member ·

    Hi there, my website has gone down completely and not sure what the issue is.

    Any help would be greatly appreciated.

    Best,
    Tarah

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    aisajib · Member ·

    Hi there!

    I’m sorry to hear that! I visited your site to see what happened, but it loaded fine on my end without any issues. Can you tell me what happens when you go to https://tarahkandial.com? If you get an error message, please take a screenshot and share it with us in a reply.

    WP
    Take a Screenshot
    in WordPress.com Support
    3 min read
    A screenshot is an image that captures what appears on your computer screen. No matter what type of device you use, you can create a screenshot by following the steps in this guide. How to Take a Screenshot In the following sections, we’ll share how to make a screen shot for all major types of computers and phones. Windows To take a screenshot on a Windows computer or laptop, use the

    Thanks!

  • Unknown's avatar
    tarahkandial · Member ·

    Hi! Thanks for this. Much appreciated.

    Good to know its just on my side.

    I can’t seem to attach a screenshot but it says:

    This site can’t be reached

    tarahkandial.com refused to connect.

    Try:

    ERR_CONNECTION_REFUSEDReloadHide details

    Check your Internet connection

    Check any cables and reboot any routers, modems or other network devices you may be using.

    Allow Chrome to access the network in your firewall or antivirus settings.

    If it is already listed as a program allowed to access the network, try removing it from the list and adding it again.

    If you use a proxy server…

    Check your proxy settings or contact your network administrator to make sure that the proxy server is working. If you don’t believe you should be using a proxy server: Go to Applications > System Preferences > Network > Advanced > Proxies and deselect any proxies that have been selected.

    Warmly,

    Tarah

  • staff-totoro · Staff ·

    Thanks for the additional info!

    I am able to confirm that I can also visit your site without issue, so it is likely that visitors to your site can also see it fine.

    In this case I suspect that your internet service provider may be having issues with finding the domain correctly so you can see it too. With this in mind, can you test a few things for me? Firstly can you let me know if you have any issues in loading the following URLs

    As well, I would like you to run the following network test: http://www.speedtest.net/

    Can you tell me the results you get for:

    • Latency
    • Download speed
    • Upload speed

    And one last test, can you visit your site if you try a different device besides your Mac? Can you visit on your phone for example? What about if you switch from wifi to cellular data? Does this make any difference?

    Thanks for the additional info!

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