Website is down and can not access it

  • Unknown's avatar
    ramifleifel · Member ·

    http://souqalmawared.com/wp-login.php

    Please check the error message,

    There has been a critical error on this website. Please check your site admin email inbox for instructions.

    i didn’t receive any email from your side.

  • Unknown's avatar
    helper-heroponriki · Member ·

    Hi there:

    To avoid confusion, there are three different “WordPress” at play here:

    1. The free, open-source WordPress software which powers your website.
    2. WordPress.org which is the open-source project that works on the WordPress software and where you can get the software for free to use on your own hosting provider.
    3. WordPress.com which is a managed hosting provider of the WordPress software and with whom you’re contacting now.

    Since your site is not hosted with us, we’re limited to what we can help with and advise. But I can get you pointed in the right direction to get help.

    The emails are sent from your WordPress install to the email address for the original Administrator account, so it’s possible your hosting server isn’t properly configured to send those emails.

    You should reach out to your host for help with this issue. Since they’re hosting your site’s files, they also have access to those files and are the best ones to help you find and fix this problem.

    If you still have trouble, please reach out to the WordPress community for guidance:

    https://wordpress.org/support/forum/how-to-and-troubleshooting

    I hope that helps!

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