Website is down and showing error ‘There has been a critical error on this website.’
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I’ve been tried to disable plugin and theme in cpanel however it’s also not working. Trying to restore previous backup version also not working. Would request for technical support for resolve the issue
WP.com: Unknown
Jetpack: Unknown
Correct account: UnknownThe blog I need help with is: (visible only to logged in users)
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Hi,
What is the URL of the site you are trying to access? We’ll be happy to take a look and see if we can help.
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Hi @matthewgoh0225, ah okay. That site isn’t hosted here, and these are actually the forums for free sites hosted by WordPress.com. But we can probably point you in the right direction:
– You should have an email with more details. If you don’t see that, can you contact your host? They can also help you check error logs and, if you have one, restore a recent backup. Note there are other backup services too; if you’re using something like Jetpack Backup you could restore through that instead.
– If this happened with a recent theme or plugin update or install, your host can help you remove just that one plugin or theme through their interface if needed.
– This guide can help, too: https://wordpress.org/support/article/common-wordpress-errors/
Going forward, here are a few tips on finding help with your WordPress installation: https://wordpress.com/support/help-support-options/#word-press-org-support
And here’s the difference between our hosting services and the free software: https://get.wp.com
Hoping this helps!
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