website is down and we need help asap to get it back up

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  gaby1tim · Member · Oct 20, 2021 at 4:29 pm

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  website is down and we will need help getting back up

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  workingangela · Member · Oct 20, 2021 at 4:40 pm

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  Hello, sorry to hear that.

  Happy to assist.

  Your website could be down for a couple of reasons. If you are using Jetpack, it provides security so the possibility of your site being hijacked can be ruled out, but not completely.

  Please check out your hosting and domain provider;
  the serve could be down for maintenance , repair or even security risk.

  You can also try troubleshooting your WordPress configurations.

  Please consider all these scenarios.

  I hope this helps.

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  aisajib · Member · Oct 21, 2021 at 4:03 am

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  Hi there!

  I was able to view your site at https://www.danessamyricksbeauty.com – are you still having trouble viewing your site?

  Please note that your site is using the WordPress.org software and is hosted elsewhere. We aren’t able to provide direct support for sites using WordPress.org as this forum is for WordPress.com sites. If you aren’t sure about the differences, please check out this page: WordPress.com vs WordPress.org.

  If you keep having trouble with your site, you can contact your hosting service provider for help or post on the WordPress.org support forum here: https://wordpress.org/support/forums

  Regards