Website is down – issue with nameservers
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Out of the clear blue, my website went down. I contacted my webhost and he said I had to contact WordPress. I haven’t had any luck. I was told I have nameservers from two different companies listed, but I have no idea how to change it. I’m a novice.
Any ideas?
Thanks.
The blog I need help with is: (visible only to logged in users)
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I just ran your URL through the domain helper here http://en.support.wordpress.com/domain-helper/
Confirm Primary Blog Settings
You’ve set a different domain (greatlakeshoops.com) as primary for greatlakeshoops.wordpress.com. Although you can map more than one domain to your blog, only one can be primary. To read more about setting a primary domain, please see this documentation.
http://en.support.wordpress.com/domain-mapping/#setting-the-primary-domain -
Invalid Nameservers
Your domain is set up with the following name servers or their numeric equivalents:
NS3.IXWEBHOSTING.COM
NS4.IXWEBHOSTING.COM
NS1.WORDPRESS.COM
NS2.WORDPRESS.COM
NS3.WORDPRESS.COMIn order for your domain name to work at WordPress.com, you should remove the above nameservers and add only the ones listed below.
NS1.WORDPRESS.COM
NS2.WORDPRESS.COM
NS3.WORDPRESS.COMNote: Removing nameservers can cause things like email or other custom setups to break. Please consult with your current hosting company or registrar before removing DNS entries.
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You change theme where you bought the domain URL. I tagged this thread for Staff assistance so nothing goes sideways here. The site is up and running sol don’t feel panicky. Please subscribe to it so you are notified when they respond.
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I don’t know why that is. What happens when you try http://greatlakeshoops.wordpress.com
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Okay then I’m sorry but I don’t know how to speak to that because I can access the content at http://greatlakeshoops.wordpress.com/ which seamlessly redirects to http://greatlakeshoops.com/ and visa versa.
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It looks like you only have WordPress.com name servers now. Is that what you wanted?
Let me know if I can help with anything else!
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