Website is down – issue with nameservers

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  greatlakeshoops · Member · Dec 6, 2014 at 11:15 pm

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  Out of the clear blue, my website went down. I contacted my webhost and he said I had to contact WordPress. I haven’t had any luck. I was told I have nameservers from two different companies listed, but I have no idea how to change it. I’m a novice.

  Any ideas?

  Thanks.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Dec 6, 2014 at 11:17 pm

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  This site which is hosted by WordPress.COM http://greatlakeshoops.com/ is not down.

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  timethief · Member · Dec 6, 2014 at 11:20 pm

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  I just ran your URL through the domain helper here http://en.support.wordpress.com/domain-helper/

  Confirm Primary Blog Settings
  You’ve set a different domain (greatlakeshoops.com) as primary for greatlakeshoops.wordpress.com. Although you can map more than one domain to your blog, only one can be primary. To read more about setting a primary domain, please see this documentation.
  http://en.support.wordpress.com/domain-mapping/#setting-the-primary-domain

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  timethief · Member · Dec 6, 2014 at 11:21 pm

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  Invalid Nameservers

  Your domain is set up with the following name servers or their numeric equivalents:

  NS3.IXWEBHOSTING.COM
  NS4.IXWEBHOSTING.COM
  NS1.WORDPRESS.COM
  NS2.WORDPRESS.COM
  NS3.WORDPRESS.COM

  In order for your domain name to work at WordPress.com, you should remove the above nameservers and add only the ones listed below.
  NS1.WORDPRESS.COM
  NS2.WORDPRESS.COM
  NS3.WORDPRESS.COM

  Note: Removing nameservers can cause things like email or other custom setups to break. Please consult with your current hosting company or registrar before removing DNS entries.

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  greatlakeshoops · Member · Dec 6, 2014 at 11:22 pm

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  How can I remove them?

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  timethief · Member · Dec 6, 2014 at 11:25 pm

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  You change theme where you bought the domain URL. I tagged this thread for Staff assistance so nothing goes sideways here. The site is up and running sol don’t feel panicky. Please subscribe to it so you are notified when they respond.

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  greatlakeshoops · Member · Dec 6, 2014 at 11:29 pm

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  How come when I click on greatlakeshoops.com I get nothing?

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  timethief · Member · Dec 6, 2014 at 11:32 pm

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  I don’t know why that is. What happens when you try http://greatlakeshoops.wordpress.com

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  greatlakeshoops · Member · Dec 6, 2014 at 11:33 pm

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  It says server not found.

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  timethief · Member · Dec 6, 2014 at 11:38 pm

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  Okay then I’m sorry but I don’t know how to speak to that because I can access the content at http://greatlakeshoops.wordpress.com/ which seamlessly redirects to http://greatlakeshoops.com/ and visa versa.

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  greatlakeshoops · Member · Dec 6, 2014 at 11:39 pm

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  Very strange.

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  timethief · Member · Dec 6, 2014 at 11:42 pm

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  whois

  We need to stop posting here now because Staff work through threads based on chronological order. Every time we post here we move the timestamps forward which means it takes longer to get their help.

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  shawnajroberts · Member · Dec 8, 2014 at 7:22 pm

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  It looks like you only have WordPress.com name servers now. Is that what you wanted?

  Let me know if I can help with anything else!