Website is messed up and on wrong account

  • Unknown's avatar
    jmbbrewer · Member ·

    I need to speak to somebody to clear up all this mess

  • staff-totoro · Staff ·

    Hi there,

    I do not see any sites under your @jmbbrewer WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/sites.

    Is it possible you created your site under a different login?  Is it the case that you are using another provider like GoDaddy, Bluehost, Hostgator, etc. instead? What is the URL of the site you are needing help with?

    Happy to check in our system so we can take a closer look.

  • Unknown's avatar
    jmbbrewer · Member ·

    Yeah my domain I think is godaddy but I use WordPress for the page with divi builder I’m trying to find my cpanel to get ssl certificate

  • kokkieh · Staff ·

    Your site is not hosted on WordPress.com, but using the open source WordPress.org software at another hosting provider. WordPress.com, the hosting provider, and the WordPress software are two different things.

    cPanel is the hosting admin interface used by your hosting provider, so for help with that, and for help with SSL, you need to contact your hosting provider directly. (On WordPress.com we don’t use cPanel, and SSL is enabled on all sites by default, so you definitely aren’t hosted with us.)

    You can also ask the WordPress.org community for advice. They provide support for the version of WordPress you’re using:

    https://wordpress.org/support/forums

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