website is misbehaving
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how come when I enter my website (bccc.org.au), it ends up going to https://blacktownchinesechristianchurch.wpcomstaging.com/ ?
WP.com: Unknown
Jetpack: Yes
Correct account: YesThe blog I need help with is: (visible only to logged in users)
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Hi,
It looks like you had the WordPress.com Business plan, but then filed a dispute with your financial institution over the charge. Doing so would have removed the Business plan from your site. This, in turn, would then cause the URL trouble you are seeing.
Did you intend to file the charge dispute? If you did not, we can get this sorted out if you contact your bank and cancel the dispute. If you did intend to file the dispute, you will need to wait for that process to play out with your financial institution.
Let us know if anything is unclear or you have any further questions.
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I never filed a dispute, and the new credit card info is updated, please advise how the redirection can be removed.
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Hi there!
I’ve checked your account again, and I can confirm that the most recent payment was indeed disputed. Please contact your bank/credit card company to find out how or why it was disputed with them.
You can cancel the dispute with them first and let us know, or you can go to this link and upgrade to the WordPress.com Business plan again. You’ll notice a chargeback fee is applicable. This is because of the dispute that’s open with your credit card issuer.
We have more information about chargebacks here.
Regards
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I am asking someone to check the payment. In the meantime, I would want to know why our website is redirected if the contract with WordPress is not expired?
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just confirmed that the owner of the credit card disputed the payment by mistake, I am asking the responsible person to cancel the dispute.
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just also confirmed that the dispute is completed, and this case is closed. Can you please debit the card as usual?
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Hi! For the time being it’s still showing as ongoing on our end, which means we’re unable to make any changes to your account; would you be able to reach out to our Billing team directly at
billingsupport@wordpress.comso we can check up?
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