website is misbehaving

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  blacktownchinesechristianchurch · Member · Feb 4, 2023 at 6:54 am

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  how come when I enter my website (bccc.org.au), it ends up going to https://blacktownchinesechristianchurch.wpcomstaging.com/ ?

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staff-ozmodiar · Staff · Feb 4, 2023 at 7:11 pm

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  Hi,

  It looks like you had the WordPress.com Business plan, but then filed a dispute with your financial institution over the charge. Doing so would have removed the Business plan from your site. This, in turn, would then cause the URL trouble you are seeing.

  Did you intend to file the charge dispute? If you did not, we can get this sorted out if you contact your bank and cancel the dispute. If you did intend to file the dispute, you will need to wait for that process to play out with your financial institution.

  Let us know if anything is unclear or you have any further questions.

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  blacktownchinesechristianchurch · Member · Feb 7, 2023 at 3:20 am

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  I never filed a dispute, and the new credit card info is updated, please advise how the redirection can be removed.

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  aisajib · Member · Feb 7, 2023 at 3:53 am

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  Hi there!

  I’ve checked your account again, and I can confirm that the most recent payment was indeed disputed. Please contact your bank/credit card company to find out how or why it was disputed with them.

  You can cancel the dispute with them first and let us know, or you can go to this link and upgrade to the WordPress.com Business plan again. You’ll notice a chargeback fee is applicable. This is because of the dispute that’s open with your credit card issuer.

  We have more information about chargebacks here.

  Regards

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  blacktownchinesechristianchurch · Member · Feb 7, 2023 at 4:20 am

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  I am asking someone to check the payment. In the meantime, I would want to know why our website is redirected if the contract with WordPress is not expired?

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  blacktownchinesechristianchurch · Member · Feb 7, 2023 at 4:55 am

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  just confirmed that the owner of the credit card disputed the payment by mistake, I am asking the responsible person to cancel the dispute.

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  blacktownchinesechristianchurch · Member · Feb 7, 2023 at 8:22 am

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  just also confirmed that the dispute is completed, and this case is closed. Can you please debit the card as usual?

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  staff-95percentghost · Staff · Feb 7, 2023 at 10:12 am

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  Hi! For the time being it’s still showing as ongoing on our end, which means we’re unable to make any changes to your account; would you be able to reach out to our Billing team directly at billingsupport@wordpress.com so we can check up?