Website is not accessible

• 

  viralsnare · Member · May 27, 2018 at 6:14 pm

  • Copy link
  • Add topic to favorites

  Hello there!

  While we try to log in into our website, this is there message that appears :

  Not Found
  The requested URL /siteadmin was not found on this server.

  Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

  Can you please help us ?

  Whats wrong with it ?

  All the best!

• 

  kosiew · Member · May 31, 2018 at 2:54 am

  • Copy link

  hi,

  Can you tell us your site url ?

  Here is the support document on how to make the best use of this forum:
  https://en.forums.wordpress.com/topic/best-practices-community-standards/

  From your error messages, your website does not look like it is hosted on WordPress.com.
  We’re able to help only with websites hosted on WordPress.com.

  To clear up any confusion, there are 2 versions of WordPress. WordPress.com is a managed environment different from using the open source WordPress installation. WordPress.com and WordPress.org are two, different entities.

  WordPress.com vs. WordPress.org

  You might check in with your host to see if there’s an error log you could look at for more information. Or, you could look in this forum; perhaps someone there has experienced something similar:
  https://wordpress.org/support/

  You’ll need a free WordPress.org account to post – if you don’t already have one, you can register here:
  https://wordpress.org/support/register.php

  Your hosting provider customer support may also be able to help you.

  Hope this helps

• 

  gemmacevans · Member · Jun 1, 2018 at 10:44 am

  • Copy link

  Hi viralsnare,

  As @kosiew mentioned, it sounds like your site may be using the self hosted version of WordPress, WordPress.org. If you send a link to the site you are having trouble with, I can confirm that for you.

  Thanks!