WEBSITE IS NOT WORKING!

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  katiesclaystudio · Member · Feb 16, 2022 at 3:50 pm

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  MY WEBSITE IS DOWN, and can not log in. keeps downloading something. I need help. please call me asap [redacted by staff]

  http://www.katiesclaystudio.com

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staff-sheva · Staff · Feb 16, 2022 at 5:11 pm

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  Hi @katiesclaystudio,

  Please refrain from posting private information in the public forums. For your safety, I have redacted your phone number.

  I’m afraid that we can’t help directly because your katiesclaystudio.com site is not with WordPress.com managed hosting. As such, we don’t have the ability to take a closer look at your site.

  Instead, your host uses open-source WordPress.org software, which differs from what we offer here on WordPress.com.

  The good news though is that help is available in the WordPress.org forums: https://wordpress.org/support/forum/how-to-and-troubleshooting/

  Otherwise, you may want to contact HostGator for further support.

  I hope that points you in the right direction.