Website is not working

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  andycho23 · Member · Nov 3, 2022 at 6:46 pm

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  Hi says critical error when I open up my website page

  WP.com: Yes
  Correct account: Unknown

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  staff-totoro · Staff · Nov 3, 2022 at 11:28 pm

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  Hi there,

  I do not see any sites under your @andycho23 WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/sites.

  Is it possible you created your site under a different login instead? What is the URL of the site you are needing help with?

  Happy to check in our system so we can take a closer look.

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  andycho23 · Member · Nov 4, 2022 at 9:37 pm

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  Sorry it’s under: joeyspizzaont.com

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  staff-doublebassd · Staff · Nov 4, 2022 at 9:42 pm

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  Hi there,

  I checked the site and unfortunately, we cannot help because we don’t host your site directly on our WordPress.com-managed hosting. Instead, your site is hosted with a different provider on a separate host, and we cannot take a closer look.

  I checked and it appears that the site is hosted with Just Host. Since they would have access to your account, I would recommend reaching out to them for assistance here:

  https://www.justhost.com/contact-us

  The good news is that because your host uses the open-source variant of the WordPress platform (which functions differently than what we offer here on WordPress.com), help is also available at the forums here:

  https://wordpress.org/support/forum/how-to-and-troubleshooting/

  The folks in the open-source forum are more familiar with these issues and are in the best position to help. I hope this points you in the right direction.