Website is online but cannot log in and WordPress seem to indicate that it does not exist.
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I cannot log into my WordPress site (SatanStudies.org) Every time I get a message saying ‘oop! that page cannot be found.’ The website is however online. It is registered under my name – Alan McGill. The website as a statement at the bottom saying that is is powered by WordPress(This is a site I created last year in relation to the launch of an academic book I authored) What do I need to do to login and update the site? Thanks – Alan McGill
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Hi there!
It looks like your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.
Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers.
You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/
The WordPress.org forums are a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forum/how-to-and-troubleshooting
You can also reach out to your host for help with this. Since they’re hosting your site’s files, they also have access to those files and could also be able to help you here.
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