Website isn’t opening

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  jardimemharmonia · Member · Feb 5, 2024 at 1:18 pm

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  Hello team.
  Just tried to make a post on my blog (jardimemharmonia.com) and the page wasn’t loading. Then I tried to log into my account and now it shows there are no websites attached to the account. But I am sure there is one, and I need to log back into it urgently! Please help!

  Self-declared URL: jardimemharmonia.com/
  Jetpack: Unknown
  WP.com: Unknown

  The blog I need help with is: (visible only to logged in users)

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  staartmees · Member · Feb 5, 2024 at 1:30 pm

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  We can’t help as your site isn’t running on the wordpress.com platform – https://wordpress.com/site-profiler/jardimemharmonia.com

  I see your site has been suspended because you didn’t verify in time. You must contact your hosting to solve this problem yourself.

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  fstat · Staff · Feb 5, 2024 at 1:44 pm

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  Hi there,

  I’ve taken the time to look into your website and noticed that it’s actually using the WordPress.org software and is hosted by a different provider.

  WordPress.org is the same foundational software we use here at WordPress.com, but it’s set up a little differently. Because of this, the specific help you may need can be different. To get the most appropriate help for your issue, I’d recommend posting your question in the official WordPress.org support forums, which you can find here: https://wordpress.org/support/forums/.

  That said, I would also like to mention an alternative for you. You can migrate your website to WordPress.com. We are a managed-hosting platform, which means we take care of all the maintenance and security tasks so that you can focus on creating content for your website. We also offer dedicated WordPress support through both email and live chat to ensure your questions or issues are handled promptly and efficiently.

  If this sounds like something that could interest you, we’ve built an easy-to-use tool specifically for migrating WordPress sites from other platforms to WordPress.com. You can learn more about how to use this tool here: https://wordpress.com/support/import-using-move-to-wordpress-com/

  You can also take a look at our various plans and what they offer on this page: https://wordpress.com/pricing/

  If you have any other questions or if there’s anything else you’d like to discuss, don’t hesitate to let me know.