Website Issue

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  tay8472 · Member · Jul 3, 2018 at 6:02 pm

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  Updated the Elementor plugin on the admin side and once it completed the entire website crashed with a 500 error. Can’t access the admin side anymore nor can anyone access it outside the network it seems. What exactly would have happened here and how can I remedy this?

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  catkiinson · Staff · Jul 3, 2018 at 9:09 pm

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  Hi,

  What’s the url of your site?

  Please note that we can only assist with WordPress.com hosted sites on this forum.

  If your site is hosted elsewhere, you can ask for support in the WordPress.org forums: 
  https://wordpress.org/support/forums/

  The difference between .ORG and .COM is explained here:

  WordPress.com vs. WordPress.org

  Thank you.