Website issue

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  trekk20 · Member · Feb 13, 2021 at 3:12 am

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  I’m not sure if I got hack or if I’m having a server down issue. my password isn’t working to log into my website and I keep getting this message when just type in the site ‘Error establishing a database connection’

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  byteofgrace · Member · Feb 13, 2021 at 12:19 pm

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  Hi,

  What’s your site’s URL so we can assist you further?

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  trekk20 · Member · Feb 13, 2021 at 2:43 pm

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  the site is trekksmartconsulting.com

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  staff-mckluskey · Staff · Feb 15, 2021 at 9:28 am

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  Hi there!

  I’m afraid that your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites hosted elsewhere; we can only assist with sites hosted on our servers. You can read more about the differences between WordPress.org software and WordPress.com here:
  https://wordpress.com/support/com-vs-org/.

  You can look for help at the community forums here: https://wordpress.org/support/forums/.

  http://wordpress.org/support/ is also a great resource for sites using the open-source WordPress.org software.