Website issues

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  maryspawsomeservices · Member · Dec 1, 2023 at 12:11 am

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  Hi there,
  I built a website and it looks like the payment did not go through. I change the credit card on file and i cannot seem to find my website. Do I have to recreate my website from scratch or can you please help me find and reactivate it.

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staff-totoro · Staff · Dec 1, 2023 at 12:19 am

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  Hello,

  
  

  I’m sorry to hear about the trouble with your website. It looks like your website is pawsomeservicescom.wordpress.com, but it seems that it’s currently not connected to any upgraded plan or domain. I’d be happy to help you with getting your website reactivated and connected to the right plan and domain.

  
  

  To get started, could you please provide me with the details of the payment transaction that didn’t go through? This will help me understand the specific issue and assist you in resolving it efficiently.

  
  

  Additionally, I noticed that your website is hosted at GoDaddy, and there is a “domain connection” upgrade for this site that was recently cancelled. Is this related to the issue you’re experiencing? I can help guide you through the process of connecting your domain to your WordPress.com site and ensuring everything is set up correctly.

  
  

  I’m here to help and get your website back up and running, so please let me know any additional details you have and I’ll do my best to assist you further.