website jasminjoy.com

• 

  job2miranda · Member · May 8, 2020 at 7:21 pm

  • Copy link
  • Add topic to favorites

  Hello I’m not in the correct account I’m trying to enter my website to edit but unable not sure why please advise Jasminjoy.com

• 

  obt28 · Member · May 8, 2020 at 8:22 pm

  • Copy link

  Hello @Job2miranda,

  Thanks for posting your question!

  Your website Jasminjoy.com is not hosted on WordPress.com.

  Please note that this forums are for WordPress.com hosted sites only. If your site is using the open-source version of WordPress.org software you need to seek help from WordPress.org forum with the link below:

  https://wordpress.org/support/forums/

  Best,

• 

  supernovia · Staff · May 9, 2020 at 1:22 am

  • Copy link

  Just adding too, if you’re unable to log in at jasminjoy.com/wp-admin, first contact your host to be sure you have backups and can access the hosting side of your site, then you can ask them for any help you need with this:
  https://wordpress.org/support/article/resetting-your-password/

  As long as you can log into your hosting account, you should be able to regain access. If you need more help, head to to the forums for self-hosted sites at https://wordpress.org/support