website layout has changed

  • Unknown's avatar
    yahaira8497252501 · Member ·

    Christopherhyland.com no longer appears as intended. Music still plays, but the layout is completely different and no pictures/videos appear.

    Please advise.

    Self-declared URL: christopherhyland.com
    Jetpack: Unknown
    WP.com: Unknown

    The blog I need help with is: (visible only to logged in users)

  • fstat · Staff ·

    Hi there,

    Thank you for reaching out to us with your concern regarding christopherhyland.com. I understand how frustrating it can be when your website isn’t displaying as intended.

    Unfortunately, because your site is not hosted on our WordPress.com managed hosting, our ability to investigate and resolve issues directly is limited. Our managed hosting services are specifically tailored for sites we host directly, allowing us to offer specialized support, performance optimizations, and other enhanced features. You can learn more about our managed hosting offerings at:
    https://wordpress.com/hosting/

    If you’re interested in potentially resolving the issue by migrating to our managed hosting, we do offer an easy-to-use migration plugin that can help with the transition. This tool can seamlessly move your site over to our hosting platform, where we’d be in a better position to assist you with any issues.
    https://wordpress.com/support/import-using-move-to-wordpress-com/

    However, if you’d like to continue with your current hosting provider, I recommend seeking assistance through the community support forums for the open-source version of WordPress, which is the version your host uses for your site. The community there is very knowledgeable and can offer guidance on a variety of issues.
    https://wordpress.org/support/forum/how-to-and-troubleshooting/

    I hope this provides some direction, and I wish you the best in resolving the issue with your site.

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