Website loading and formatting issues

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  courtmacdonald · Member · Nov 10, 2022 at 6:19 pm

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  Hello! We’ve been having significant issues with our site not loading consistently. When it does load, a lot of the formatting is off. For instance, there is no gaps between the button icons, and the text alignment isn’t obeying what we set it to. (It will say it’s centred in the editor, but in preview and on the live page, things left-align.) Any help or direction is appreciated!

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  The blog I need help with is: (visible only to logged in users)

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  staff-zinnia · Staff · Nov 10, 2022 at 11:06 pm

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  Hi there –

  I took a look at https://amrsystemmapping.wordpress.com/ but that doesn’t seem to be having any of the trouble described. Can you confirm the site URL that is having these issues? Thanks!

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  courtmacdonald · Member · Nov 14, 2022 at 3:15 am

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  Hi, thanks for following up! The URL is https://wpsites.ucalgary.ca/amr-intervention-maps/.
  It will be online for up to 20 mins at a time, but then the pages stop loading and I get a bad gateway message. Also, the formatting issues as mentioned, for instance if you look at any of the buttons.
  Thanks so much for any advice!

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  aleone89 · Staff · Nov 14, 2022 at 8:44 am

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  Hello there,

  This site is not hosted with us on WordPress.com, but using the open source WordPress software at another hosting provider. This is a bit different to a site hosted on WordPress.com. You can read about these differences here: https://en.support.wordpress.com/com-vs-org/

  This means we can’t help with this site.

  I would recommend reaching out to theme and plugin developers in user on that page. It sounds like something could be conflicting there.

  I hope this helps so far.

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  courtmacdonald · Member · Nov 16, 2022 at 5:29 am

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  Great, thanks for the help! Much appreciated.