Website Log In Gone?

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  infoc2f023982cb · Member · Oct 20, 2020 at 3:05 am

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  Hi there, I have a website, AllureMPStudio.com, which was made through wordpress, and I need access to edit and transfer the website. When I tried to reset the password the computer said that it would email my ‘(email visible only to moderators and staff)’ email. However, I did not have access to the email account that it was created with this weekend, until this evening. Now I have access to it, and would like to reset the password and the page is not working. I just need access to my website, please.

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  kokkieh · Staff · Oct 20, 2020 at 7:32 am

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  Hi there,

  AllureMPStudio.com is not hosted on WordPress.com, but using the open source WordPress.org software, hosted at GoDaddy.com. We’re only able to help with sites hosted on our servers at WordPress.com.

  Please contact support at GoDaddy directly for help with this, or else you can ask the WordPress.org community for advice instead. They provide support for the version of WordPress you’re using:

  https://wordpress.org/support/forums