Website Login Access Reset

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  josie0638654042 · Member · Mar 5, 2024 at 9:14 pm

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  We have lost the login information for our company website and the previous employee that created it does not work with us anymore. Can you help us reset the login info so we can update our website and account users?

  Self-declared URL: http://www.steelworksmfg.com/
  Jetpack: Unknown
  WP.com: Unknown

  The blog I need help with is: (visible only to moderators and staff)

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  helper-heroponriki · Member · Mar 7, 2024 at 2:19 pm

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  Hello!

  To clarify, it’s important to distinguish between three versions of “WordPress”:

  1. The free, open-source WordPress software that powers your website.
  2. WordPress.org, the open-source project where you can obtain the software for free to use on your chosen hosting provider.
  3. WordPress.com, a managed hosting provider of the WordPress software, which is the platform you are currently contacting.

  As your site isn’t hosted with us, our ability to assist is limited since we lack access to and control over your website. However, I can guide you in the right direction to obtain help.

  I suggest contacting your hosting provider for assistance with this issue. Since they host your site’s files, they have access to them and are best equipped to help you with this particular issue. If you’re unsure who your hosting provider is, you can use a website like Hosting Checker to find that information: https://hostingchecker.com/

  I hope this clears things up! Let me know if you have any further questions.