Website lost

  • Unknown's avatar
    alexisa1a837fe26 · Member ·

    Hi !
    I previously had an account with where I had made a website published on momen-team.io
    Last week, I unpublished the website from momen-team.io using Ionos as a domain provider
    After this event, I couldn’t log in to my WordPress account anymore, it didn’t even recognize any of the 4 email adresses that were linked to the account

    Could you help in any way ? I fear that all the work that we had done is gone

    WP.com: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • staff-ozmodiar · Staff ·

    Hi,

    It looks like your site is using the open-source WordPress software (from WordPress.org) but is hosted with another webhost.

    We’re only able to provide support for WordPress websites that are hosted by us here at WordPress.com. For help with a WordPress site hosted elsewhere you’ll need to ask over at the WordPress.org forums:

    https://wordpress.org/support/forums/

    Depending on the level of support that is included with your hosting plan, your webhost’s support team may also be able to assist.

    If you want to know more about the differences between WordPress.com and the open-source WordPress software you can read this article:

    WordPress.com vs. WordPress.org

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