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Forums / Website lost after changing primary domain

Website lost after changing primary domain

  • Unknown's avatar
    sensitiveinsideoutf3fee4cf0e · Member · Mar 5, 2024 at 10:20 am
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    Hello,

    I used to manage the website http://www.thesensitivemovement.com from WordPress using my single domain hosting plan from Bluehost.

    Recently I’ve purchased a new domain (saritamartinez.com), and I wanted to use the same content that I had in my old domain with my new domain, and later do just a few modifications.

    So in my WordPress dashboard I edited my primary domain to saritamartinez.com. Apparently this messed everything up and now I cannot do anything at all:

    – There’s no content associated with that domain yet, so every time I try to open my WP admin, it gets stuck.
    – WP does not recognise my previous site thesensitivemovement.com anymore, so I cannot access it, or change anything, and it’s not active/live.
    – WP does not recognise my hosting plan, so every time I try to change something it asks me to buy a new plan (which I don’t need because I already have one with bluehost)

    I don’t know how to get out of here as I cannot access/manage my old site anymore nor make any changes to my new domain.

    I would like to manage again the content of my existing site (thesensitivemovement.com), and eventually migrate it to the new domain saritamartinez.com. What would be the easiest route?

    Should I rather build a new site for the new domain and make the transfer once each domain has its own site?

    Please help! Many thanks!

    WP.com: Yes
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    staff-oikake · Staff · Mar 7, 2024 at 8:01 am
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    Hi,

    I’ve checked it, and the site thesensitivemovement.com is not hosted on the WordPress.com servers. We can not help here with sites that are not hosted with us, as we have no access to your site, and our support tools will not work.

    You can learn more about the difference between WordPress.com and self-hosted or WordPress.org sites here:

    WP
    WordPress.com vs. WordPress.org
    in WordPress.com Support
    6 min read
    WordPress powers millions of websites, from bloggers and small businesses to massive news sites and companies. This guide will help you to understand the difference between WordPress.com and WordPress.org, and which might be the best fit for your website. Overview of Differences The same WordPress software powers both WordPress.com and WordPress.org sites. One of the main differences is ho


    Your site is hosted with Cloudflare/Bluehost. You need to contact them to get assistance with this site. You can also reach out to the WordPress.org community

    Hope this helps!

  • The topic ‘Website lost after changing primary domain’ is closed to new replies.

Tags

  • .org
  • account
  • Domain
  • has-jetpack
  • payment
  • wpcomhelp

About this topic

  • In: Support
  • 2 participants
  • 1 reply
  • Last activity 2 years
  • Latest reply from sensitiveinsideoutf3fee4cf0e

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