Website lost/changed

  • Unknown's avatar
    gledsmuirequestrian · Member ·

    Hi, We used wordpress to design our website and the server runs through AfriHost. For a while now our website does not want to open and says: ‘there has been a critical error on this website’. Our payemnts on the server is updated. But when logging into wordpress and going to my sites it is not the same site. It is only a blogging site.

    Not sure what to do?

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • staff-zinnia · Staff ·

    Hey there –

    If your servers run through Afrihost then that site does not utilize our managed hosting environment from WordPress.com.

    For help, I would contact them first. Otherwise, there’s a volunteer network available for folks who run their own WordPress installations, which is how you’re set up. That is available at https://wordpress.org/support/forums/

    On WordPress.com our team offers a managed hosting environment. This means that we handle all the back end details of the site. Things like back ups, updates, security, spam, seo, ssl, mobile optimization, top notch hosting specs, and sorting out any errors or bugs that pop up along the way. When you run a stand alone WordPress installation, like what y’all have set up, then all of those details fall on to you – so instead of being able to focus on content you spend a ton of time and frustration fixing these sort of issues.

    All of our hosting plans are available on https://wordpress.com/pricing/ For $4/month you’d gain access to the best hosting specs possible for your project as part of our personal plan.

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