Website lost the sliders

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  lnsoapss · Member · Jan 13, 2024 at 12:43 am

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  My whole website changed overnight! It was fine yesterday. I cant figure out how to restore it. The sliders are installed but not showing up and its thrown off my whole page. Woodmart is the theme. Can anyone assist> They cant figure out in Cloudways either. So it has to be that.

  WP.com: Yes
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  lnsoapss · Member · Jan 13, 2024 at 1:23 am

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  We had to reset the website back to an earlier date to get my website back up and running. However I cant find my license # for the Woodmart Theme which Im almost sure is causing the problem.

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  helper-heroponriki · Member · Jan 15, 2024 at 4:13 pm

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  Hello!

  To prevent any confusion, it’s crucial to distinguish between three different versions of “WordPress”:

  1. The free, open-source WordPress software that powers your website.
  2. WordPress.org, the open-source project where you can obtain the software for free to use on your chosen hosting provider.
  3. WordPress.com, a managed hosting provider of the WordPress software, which is the platform you are currently contacting.

  Since your site is not hosted with us, our ability to assist is limited. However, I can guide you in the right direction to get help.

  I recommend reaching out to the organization from which you originally purchased the theme. They should be able to provide you with your license number.

  I hope this provides clarity! If you have further questions or need more guidance, feel free to ask.