Website not available anymore, but subscriptions are still charging

• 

  daniel94b7825984 · Member · Feb 13, 2024 at 10:51 am

  • Copy link
  • Add topic to favorites

  Website not available anymore, but subscriptions are still charging.
  How do I remove all the subscriptions

  The blog I need help with is: (visible only to logged in users)

• 

  staff-doublebassd · Staff · Feb 13, 2024 at 6:30 pm

  • Copy link

  Hi there,
  
  I wanted to confirm that the subscriptions in reference are for two WooCommerce extensions that renewed in August? Please confirm and we can cancel those subscriptions out for you.
  
  Otherwise, the WooCommerce Team will be best suited to assist with anything further. If you have any questions or want to discuss the charges, I would recommend contacting that team. Since you have WooCommerce installed on a WordPress.com Business Plan or have a paid WooCommerce extension on a self-hosted site, you can open a ticket while logged into your account at:

  https://woocommerce.com/my-account/create-a-ticket/

  These forums provide support for WordPress.com hosted websites. If you want to know the difference between the two, you can find more information in this document:

  WordPress.com vs. WordPress.org

  Thanks!

• 

  daniel94b7825984 · Member · Feb 14, 2024 at 3:04 am

  • Copy link

  yes all can be removed. Thanks!

• 

  daniel94b7825984 · Member · Feb 14, 2024 at 3:05 am

  • Copy link

  i still have subscriptions that will be renewed on march i think.

• 

  staff-doublebassd · Staff · Feb 14, 2024 at 6:06 pm

  • Copy link

  Hi there,
  
  I only saw the two from August under your account, but I canceled them. Feel free to reach out to WooCoomerce team if you are confident there are others, but from what I see, everything from under this account is canceled out for you.
  
  Hope this helps. Let me know if you have any questions. Thanks!