Website Not Being Upgraded

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  laganmangla123 · Member · Oct 17, 2018 at 1:35 pm

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  I upgraded my site from the free plan to the ‘Personal’ plan on 2 October 2018, the payment had been made and I can even see the receipt on WordPress which also says the payment has been made but surprisingly, my site has not yet been upgraded and I do not have a domain on my name (easternlightsblog.com). It has been more than two weeks and now I don’t really know what is going on.
  It would be great if you could help me out with this and help me fix this problem so that I can have a domain.
  Hoping to get a response as soon as possible.

  Lagan Mangla

  The blog I need help with is: (visible only to logged in users)

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  sayali29 · Member · Oct 17, 2018 at 1:40 pm

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  Hi there,

  I am tagging this thread with MODLOOK so staff can help you with this issue.

  Please keep patience while someone from support staff gets back to you.

  https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question

  Regards,
  Sayali

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  fstat · Staff · Oct 18, 2018 at 12:51 pm

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  Hi there,

  Looks like your payment went through but the plan was never added to your site. I have already added the Personal plan to your site and you can go to https://wordpress.com/domains/add/ and register your custom domain.

  Let me know if there’s anything else I can do for you. I’m happy to help.