Website Not Being Upgraded
-
I upgraded my site from the free plan to the ‘Personal’ plan on 2 October 2018, the payment had been made and I can even see the receipt on WordPress which also says the payment has been made but surprisingly, my site has not yet been upgraded and I do not have a domain on my name (easternlightsblog.com). It has been more than two weeks and now I don’t really know what is going on.
It would be great if you could help me out with this and help me fix this problem so that I can have a domain.
Hoping to get a response as soon as possible.Lagan Mangla
The blog I need help with is: (visible only to logged in users)
-
Hi there,
I am tagging this thread with MODLOOK so staff can help you with this issue.
Please keep patience while someone from support staff gets back to you.
Regards,
Sayali -
Hi there,
Looks like your payment went through but the plan was never added to your site. I have already added the Personal plan to your site and you can go to https://wordpress.com/domains/add/ and register your custom domain.
Let me know if there’s anything else I can do for you. I’m happy to help.
- The topic ‘Website Not Being Upgraded’ is closed to new replies.