website not loading

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  machenry907 · Member · Apr 21, 2022 at 7:46 am

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  Hello there,

  I’m having some problems accessing my WordPress site. Please could you guys help me here and direct me on how I can resolve this issue?

  Thanks

  Best Regards
  Henry

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

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  staartmees · Member · Apr 21, 2022 at 8:45 am

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  What is the URL of your site as the account you are logged in to has no site running on the wordpress.com platform.

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  machenry907 · Member · Apr 21, 2022 at 11:21 am

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  http://www.clothinnet.com

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  machenry907 · Member · Apr 21, 2022 at 11:22 am

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  clothinnet.com is the Url of my site

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  staff-blorbo · Staff · Apr 21, 2022 at 7:52 pm

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  Hello, I’m sorry to hear that you have trouble with your website. However, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.

  Because WordPress.com and WordPress.org are two separate entities, we cannot access files or data for sites hosted elsewhere, so WordPress.com staff can only assist with sites hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

  https://wordpress.org/support/ is an excellent resource for sites using the open-source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

  Your hosting provider’s support team may also be able to assist.