Website not loading

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  matthamman99 · Member · Oct 6, 2022 at 4:36 pm

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  Our website will not open

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

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  helper-heroponriki · Member · Oct 6, 2022 at 5:25 pm

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  Hi there:

  Please do not create duplicate threads. I’ve removed your other posts and will reply to you here.

  Can you let us know the URL of the site where you’re having this problem? Once we have that information, we’ll be better able to advise.

  Thank you!

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  matthamman99 · Member · Oct 6, 2022 at 6:40 pm

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  https://www.highties.ca/ is the URL

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  supernovia · Staff · Oct 6, 2022 at 11:38 pm

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  Thanks! This site isn’t hosted here with us, but you contact your host for help with this?
  https://wordpress.org/support/article/common-wordpress-errors/

  Going forward, these forums are for the sites hosted here on our servers. There is another forum for the free WordPress software that you’ll want to use instead. You can find that here:
  https://wordpress.org/support/forums/

  And if you’d like more info about the difference between the WordPress software and the services by WordPress.com, we have more info here. Basically we provide maintenance, security, backups, and direct support for any issues like this if your site is hosted here. Let us know if you have any questions!