Website not loading

  • Unknown's avatar
    cookingonpurpose · Member ·

    Hi,

    We are not able to open our website and keep getting the error message:

    cookingonpurposehealth.com uses an unsupported protocol.
    ERR_SSL_VERSION_OR_CIPHER_MISMATCH

    I’m concerned about our SSL certificate. We have not received any email messages about this to warn us of any problems.

    Can you please assist us with this?

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Unknown

    The blog I need help with is: (visible only to logged in users)

  • supernovia · Staff ·

    Hey there, your SSL certificate is usually managed through your hosting company, so can you get in touch with Bluehost directly?

    Going forward, these forums are primarily for sites that use our free-tier hosting. We’re a little different from the WordPress software itself. This article explains some of the differences.

    You’ll want to create an account at WordPress.org so you’ll have access to the correct community for your site. Or, you’d be welcome to host here; your plan would get direct support, SSL hosting, maintenance, security, etc. Let us knwo if you hav any question on that.

    I hope this helps!

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