Website not loading

  • Unknown's avatar
    lapointeconstructionllc · Member ·

    Hi my https://lapointeroofing.com/ isnt loading anymore. I am the owner of it. Its been down for a while and we cant seem to get it back up. Please help.

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • staff-totoro · Staff ·

    Thank you for reaching out to us. We understand your concerns and we’ll do our best to assist you.

    It seems your site is using the self-hosted, open-source WordPress software, rather than our managed platform at WordPress.com. Unfortunately, because your site is hosted through a different provider, we don’t have direct access to the server, database, or files that your site is running on, which means we’re not able to fully investigate or resolve the issue you’re facing.

    WordPress.com offers managed hosting where we take care of all the technical aspects of running a WordPress site. This includes security, speed, WordPress updates, daily backups, website uptime, and scalability. Another key part of WordPress.com hosting is the customer support we provide. We’re on hand to assist with any issues that occur within your site and to ensure it runs smoothly at all times. For more information, you can visit https://wordpress.com/hosting/.

    If you’re interested, we have an easy-to-use migration plugin that will allow you to move your site to our hosting service. This would allow us fully assist with issues like those you’re currently experiencing.

    WP
    Import a Website » Import using Move to WordPress.com
    in WordPress.com Support
    3 min read
    Use the Move to WordPress.com plugin to migrate a self-hosted WordPress site to WordPress.com. Follow the steps in this guide to import your site (including your content, media, plugins, and theme) directly from your wp-admin dashboard. Prerequisites To follow the steps in this guide, you will need: Your source site: a WordPress site with any other hosting provider (referred to as a se

    However, if you prefer to continue to use your current hosting provider, we recommend that you seek support from the WordPress.org community. The open-source version of WordPress has a very active community where you can ask for help with the issue you’re currently experiencing. They are often in the best position to help with issues that arise from self-hosted WordPress sites. You can access the community support forums at https://wordpress.org/support/forum/how-to-and-troubleshooting/.

    We hope this provides some guidance. Feel free to let us know if you have further questions.

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