Website not loading

  • Unknown's avatar
    corryartscouncil · Member ·

    A website I manage is not loading. It is http://corryareaartscouncil.com. My screen displays the following when I enter the URL in any browser.

    ‘This page isn’t workingcorryareaartscouncil.com is currently unable to handle this request.
    HTTP ERROR 500’

    The site domain registration and web hosting account are both up to date. I have received no email either from WordPress or the web host to say there is a problem.

    Can you please help?

    Thank you.

    Peter Wills

    WP.com: Yes
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • Unknown's avatar
    corryartscouncil · Member ·

    I cannot access the WordPress Admin console as I get the same message as shown above. The site domain registration and web hosting account are both up to date and registered with adimeadozen.com.

  • Unknown's avatar
    corryartscouncil · Member ·

    UPDATE: I should have checked this first! The webhost for my WordPress website is adimeadozen.com. Several website monitoring sites are telling me that address is not working for anyone!
    Now I need to know if anyone has any knowledge of that web host and if I should be changing. Assuming their current issue is resolved.
    Thanks.

  • Unknown's avatar
    corryartscouncil · Member ·

    Now I’m totally confused. I can access the adimeadozen.com website in my browser and can ping it from the command prompt. Yet the website isitdownrightnow.com is still telling me that adimeadozen.com is down for everyone!
    Help!

  • Unknown's avatar
    helper-heroponriki · Member ·

    Hello there!

    I’m sorry to hear that you’re experiencing an issue, but unfortunately, we’re unable to assist directly because we don’t host your site on our WordPress.com managed hosting.

    Let me explain a bit about our services. We are a fully managed hosting provider, and we’ve designed a custom server environment specifically optimized for WordPress. This means we offer built-in security measures and performance improvements, along with dedicated support for any questions you have regarding your site.

    Due to the optimizations we’ve implemented, we use a modified version of WordPress that differs from what you’re currently using with your current provider. Consequently, we don’t have access to your site and aren’t familiar with the specific source of your issue.

    However, I want to present you with an alternative solution. You have the option to migrate your site to our hosting platform once you regain access, which would allow us to provide in-house assistance. To facilitate the migration process, we’ve developed a migration plugin that you can find here: https://wordpress.org/plugins/wpcom-migration/. Please note that your site would need to be on the Creator plan for this option.

    In the meantime, since your site is hosted elsewhere, I recommend reaching out to your host A Dime A Dozen for help with this issue. Since they’re hosting your site’s files, they also have access to those files and are the best ones to help you get your site back online as a 500 error indicates a problem with your server. Also, I can’t access your site corryareaartscouncil.com either – I get the same 500 error message.

    I hope this helps! Let us know if you have any questions about migrating your site and we’ll be happy to help. Best of luck!

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