Website not on web
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Hi
My website, http://www.Aniye.org is not online anymore. I assume it is a domain issue and was trying to renew it, or move it to you, but I cant contact Easyspace. Can you check what is the issue and advice me on what to do?
Noga
(email visible only to moderators and staff) -
Hey Noga, it’s just that the plan expired. Can you log in here and add it again?
https://wordpress.com/pricing/Given that the previous owner was under another account, you may have a little trouble mapping. So if possible, log in with that other account first.
If you can’t do that, just go ahead and buy the plan of your choice, then (if mapping doesn’t work automatically), just update us here so we can map it from our end.
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Hi,
Thanks for your answer.
I am not sure what is the problem. The domain is payed and should work (www.aniye.org). WordPress is asking me to pay for a plan on http://www.aniyeorg.org. I dont know why it changed and I dont understand what do you mean by “mapping”.
Thanks
Noga -
Hi Noga,
Right now you have mapped (connected) your domain aniye.org to your site aniyedotorg.wordpress.com. What that upgrade does is to simply redirect from your domain to your WordPress.com address. If you want to hide the .wordpress.com address and make the domain your primary address you’ll need to purchase one of our plans.
If you have any other questions, just let me know and I’ll be happy to help.
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I dont understand. It opened a new, empty site in my normal domain. I dont remember ever paying this kind of fee before and don’t understand why i need to pay it now. Please explain.
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Hi there,
free sites on WordPress.com must use the free “wordpress.com” domain name. it is not possible to set your site to use a custom address unless you first upgrade to one of the plans shown here: https://wordpress.com/pricing/
All our plans include “domain mapping” so you can use your Easyspace domain as the address for your site on WordPress.com. However without a plan, it is not possible to use that address.
Our records indicate that you purchased the Personal plan on aniyedotorg.wordpress.com on 1/12/2021, set up domain mapping (which is included in the Personal plan) for aniye.org. After you set up mapping, you then proceeded to cancelled the Personal Plan for a refund.
You can confirm here that the refund has been processed and a receipt has been generated: https://wordpress.com/me/purchases/billing/
To clarify, if you do not have an active plan on your account, your site will use the “wordpress.com” address, there is not another way around this. However if you re-purchase the Personal plan, then your domain mapping will start working immediately, and your site can once again be set to use aniye.org again.
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I paid and it still doesnt let me connect to my old domain. When i am trying it tells me that “This domain is already mapped to a WordPress.com site.” as well as “aniye.org is taken.”
I need the site to work urgently. please advise. -
Hi,
You do not need to re-map the domain.
If you re-purchase the Personal plan, then your domain mapping will start working immediately.
Please do that and the site will begin working again shortly.
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It didnt. Please check it out aniye.org.
It wants me to launch it, and I have no idea how. -
You have two sites under your account and I believe you have mapped your domain to the wrong one.
Which is the site you want aniye.org to be connected to?
https://aniyeorg.wordpress.com
or
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Okay, I have moved the domain mapping from aniyedotorg.wordpress.com to aniyeorg.wordpress.com; I hope that helps.
Please note that you have registered that new domain aniyeorgs.org on that same site – you will want to choose which of those domains will be the primary one:
https://wordpress.com/support/domains/#set-a-primary-address.
If you do not wish to keep aniyeorgs.org, you can cancel it from https://wordpress.com/me/purchases/.
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Try clearing your cache. You can find here more information on how to clear the cache depending on your browser:
https://wordpress.com/support/browser-issues/#clearing-your-browser-cache.
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