website not operational

  • Unknown's avatar
    bruceattaway · Member ·

    My website ‘macedoniacemetery.com’ is not operational. It is like the domain does not exit. I logged into about a month ago and did not make any changes. I had received an email about verifying my eamil addres and had not replied to tie. On Fed 7 the $19 annual fee was paid

    WP.com: Yes
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    aisajib · Member ·

    Hi there!

    I see that the domain is registered on a different account with us, but the site is hosted elsewhere. We can only help with WordPress.com sites on this forum. You’re using a self-hosted WordPress.org site hosted by a different company, GoDaddy.

    We do not have access to self-hosted sites, so I cannot see the setup of the backend of your account.

    To clarify:

    • WordPress.com is a managed host platform that offers WordPress in a pre-customized server environment already set up for you to build your site. Hosting with WordPress.com is free, and the server, security, updates, and site optimization are all handled by us. We offer free and paid plans that provide additional features for your site based on your needs (plugins, custom themes, etc). You also have access to professional assistance via Happiness Engineers to address any issues you encounter.
    • WordPress.org is a self-hosted platform, meaning you download the WordPress software and install it on a web server from a host of your choosing. You have to pay the host when you’re self-hosting, and the server, security, updates, and site optimization are all handled by you. This gives you more flexibility and control of your plugins, themes, and code but also more responsibility to ensure those things are operating correctly.

    Our support page dives more into the differences:

    https://en.support.wordpress.com/com-vs-org/

    I recommend contacting your site host, as they would be better positioned to assist you since they have access to your account. Also, the open-source forum community is always available and prepared to help users with self-hosted sites: https://wordpress.org/support/forums

    If you’d prefer access to our support, you can migrate your entire site to WordPress.com. I recommend the Creator plan for this, as you will get to use the same themes/plugins you already have on your site, but you are welcome to explore other WordPress.com plans.

    Feel free to let us know if there’s anything else you need, and we’ll be happy to help. 

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