Website not responding after update

  • Unknown's avatar
    touchrugbyschoolhk · Member ·

    After I try to update my plugin in the WordPress, I cannot open my website including the backend. How can I fix this.

    ERR_CONNECTION_TIMED_OUT

    2024-05-31-9-52-51

    WP.com: Yes
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    touchrugbyschoolhk · Member ·

    2024-05-31-9-52-51

  • jmills39 · Staff ·

    Hi there,

    Thank you for reaching out with your question.

    Since your site, hktrs.com.hk, is hosted on WordPress.org, this issue falls outside the scope of our usual support. For assistance, you can contact your hosting provider or seek help in the WordPress.org forums.

    However, here are a few steps you can take to troubleshoot and resolve the ERR_CONNECTION_TIMED_OUT issue after updating your plugin:

    Access via FTP or Hosting Control Panel:

      • Use an FTP client or your hosting provider’s control panel to access your site’s files.

      Rename Plugin Folder:

        • Navigate to the wp-content/plugins directory and locate the folder of the plugin you recently updated.
        • Rename the plugin’s folder to something like plugin-name_old. This will deactivate the plugin.

        Check for Theme Conflicts:

          • If renaming the plugin folder doesn’t resolve the issue, try renaming the wp-content/themes folder to themes_old to deactivate your current theme. WordPress will then revert to a default theme like Twenty Twenty-One.

          Increase PHP Memory Limit:

            • Sometimes, increasing the PHP memory limit can resolve timeout issues. Add the following line to your wp-config.php file:
              php define('WP_MEMORY_LIMIT', '256M');

            Check .htaccess File:

              • Ensure your .htaccess file is not corrupted. Rename it to .htaccess_old and then try accessing your site. If this resolves the issue, you can generate a new .htaccess file by saving your permalinks settings.

              Contact Hosting Provider:

                • If these steps do not resolve the issue, your hosting provider may be able to provide more specific details and support for resolving the connection timeout.

                If you’re considering migrating to WordPress.com for more direct support and enhanced features, we offer a free migration service. You can request this free migration by replying to this post, and we’ll provide the next steps.

                To understand the benefits of WordPress.com compared to WordPress.org, please refer to our detailed comparison guide.

                If you have any further questions or need additional help, please don’t hesitate to reach out. We’re here to assist you!

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