website not saving edits

  • Unknown's avatar
    msbysyc · Member ·

    I’ve made several big edits on the mobile app and they have not been saving. Also, there is something at the top of the page above the word ‘Welcome’ that says ‘my wordpress’ and I cannot get rid of it.

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • staff-xantium · Staff ·

    Hello there!

    Can you share with me whether you got an error message when you could not save, via the mobile app? Was there an error message that showed up? Can you check if you’re using the latest version of the app. Also, one last test is to try this from another device, if you have access to one.

    About the banner to the top, this is an ad. You’ll want to consider upgrading to our Personal plan, since this looks to be a business website. That plan is affordable at only $4/month. You’ll be able to register a custom domain as part of that plan. This is important when running a business because it improves your SEO, branding, and overall reach. You’ll be able to bring more people to your site with ease. This plan also gives you the ability to remove ads (again, important for a business) and gives you additional media storage. Check it out and write back to me here if you need more information or need.

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