website not showing up

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  deni94a01c3dbae · Member · Jul 2, 2020 at 12:23 am

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  Our site brandoncarter.com has completely disappeared. I can’t even get to the backend page of wordpress. The url has completely vanished and all other pages linked to it are now inaccessible.

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  staff-mckluskey · Staff · Jul 2, 2020 at 9:07 am

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  Hi there!

  It looks like your domain has expired. It is not registered with WordPress.com though but with GoDaddy. You will want to reach out to them directly to fix this.

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  deni94a01c3dbae · Member · Jul 2, 2020 at 7:18 pm

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  Hi, thank you for the reply. However, after checking in GoDaddy, the domain does not expire until 2028 so that is not the issue here.

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  staff-blorbo · Staff · Jul 2, 2020 at 7:34 pm

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  Your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with GoDaddy.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

  https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

  Your hosting provider’s support team may also be able to assist.