Website Not Updating

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  torresfjuliana · Member · May 12, 2021 at 5:32 pm

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  Hi, since last week my website not updating the last posts. I need help to fix it.
  Thanks

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  a18s · Member · May 12, 2021 at 5:41 pm

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  Hi there,

  What is the URL of your website or what is the name of your account on the WordPress.com platform you need assistance with?

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  torresfjuliana · Member · May 12, 2021 at 7:06 pm

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  Sorry,

  is for http://www.movieplaces.com.br

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  a18s · Member · May 12, 2021 at 9:01 pm

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  Hi there,

  Thanks for providing your site URL. It looks like your site is not hosted with WordPress.com, but elsewhere:
  https://www.whoishostingthis.com/#search=www.movieplaces.com.br

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on their servers.

  Have you already tried getting in touch with your current hosting provider?
  Since they’re hosting your site’s files, they also have access to those files and are the best ones to help you with this problem.

  For sites using the open source WordPress.org software, one can find support for that at: https://wordpress.org/support/forums/

  Or, you’d be welcome to migrate your site to the WordPress.com services here.
  You can find our pricing here:
  https://wordpress.com/pricing

  Hope this helps a bit further, cheers!