Website not Visible, no admin access

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  dbephoto · Member · Oct 4, 2024 at 3:33 pm

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  I’m having a similar issue as found here:

  https://wordpress.com/forums/topic/dashboard-says-my-site-is-hidden-when-its-visible/

  However, I am unable to access any admin to check the jetpack connection as wordpress now says that I have no website.

  dbephotography.com

  The blog I need help with is: (visible only to logged in users)

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  nigeljoy · Staff · Oct 7, 2024 at 4:49 am

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  Hi there,
  
  Your website dbephotography.com is not hosted at WordPress.com. It is hosted at Bluehost. You may check using this tool: https://wordpress.com/site-profiler/dbephotography.com
  
  Do you have access to the WP Admin of the website? You can try logging in here: https://dbephotography.com/wp-login.php
  
  If the WP Admin is not loading, kindly contact the support of your web host to get that resolved. 
  
  You can contact Bluehost support here: https://www.bluehost.com/help/article/contacting-support
  
  Once the issue on the website is resolved, make sure to reconnect Jetpack on the website with your WordPress.com account as mentioned here: https://jetpack.com/support/getting-started-with-jetpack/
  
  Once the Jetpack on the website is connected to your WordPress.com account, it will show up on the WordPress.com account dashboard. 

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  eazybuyus1 · Member · Oct 7, 2024 at 5:13 am

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   My website was having an issue earlier today, and l was trying to figure out the issue, but l went on jetpack APP, and mistakenly removed my Domain name. Now everything is gone, please l need help restoring my site back urgent please. Thank you…. I need help http://www.eazybuyus.com

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  nigeljoy · Staff · Oct 8, 2024 at 5:33 am

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  Hi @info35da0cc8895, we have reached out to you via email further. Please reply to the email with further details.

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  bisafelix6 · Member · Oct 28, 2024 at 1:43 pm

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  Hi

  I am also experiencing the same issue today.

  I need your help.

  The following is the message I am receiving when trying to access my website:

  “This site can’t be reached

  Check if there is a typo in site.unilak.ac.rw.

  • If spelling is correct, try running Windows Network Diagnostics.

  DNS_PROBE_FINISHED_NXDOMAIN”

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  caimin · Staff · Nov 5, 2024 at 3:07 pm

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  @bisafelix6 It looks like site is currently hosted with Siteground, so you’d need to approach them for support. 

  If you’re having difficulty with your current host, you may be interested to know that, for a limited time, we’re offering free migrations to WordPress.com. People move to WordPress.com for many reasons, but common features people love include: 

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  You can find out more about upgrading to WordPress.com here:
  https://wordpress.com/support/request-a-free-migration/