Website not working

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  onlineadmins · Member · Mar 2, 2020 at 9:22 pm

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  Hello,

  I’m having troubles with my website. Last time when I’ve made changes to it was maybe 10 months ago.

  Now it can’t be updated and also I can’t login to the admin panel.

  I’ve tried to chat 3-4 times but still no response.

  On ‘My site’ page I get: ‘This site cannot be accessed.’

  Please advice

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  onlineadmins · Member · Mar 2, 2020 at 9:31 pm

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  I’ve bought the Divi theme and did a quick eCommerce store.

  Now when I try to login I get safety message, so I’d go to advanced and proceed to unsafe website.

  After that the website is the same, but I can’t do nothing in the backend.

  Thanks

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  staff-mckluskey · Staff · Mar 3, 2020 at 8:53 am

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  Hi there!

  Is this for http://www.industrial.equipment? If so, I’m afraid that, your site is not hosted with WordPress.com and we won’t be able to help you. It is a site using the open-source WordPress software (from WordPress.org) but hosted with Dreamhost.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can read more about the differences between WordPress.org software and WordPress.com here:

  WordPress.com vs. WordPress.org

  If you lost your password or you tried resetting your password and failed, I’d recommend you read the Codex article “Resetting Your Password” to learn how to reset your password:
  https://wordpress.org/support/article/resetting-your-password/

  You can also look for help at the community forums here: https://wordpress.org/support/forums/

  http://wordpress.org/support/ is a great resource for sites using the open-source WordPress.org software.

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  onlineadmins · Member · Mar 3, 2020 at 8:54 pm

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  Thank you for your answer fresatomica!

  I’ve updated everything and still I can’t login to wp-admin.

  Can’t understand why

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  staff-blorbo · Staff · Mar 3, 2020 at 8:56 pm

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  That is a self-hosted WordPress.org site, which we really can’t help with here.

  To clear up any confusion, WordPress.com and WordPress.org are two different entities: https://support.wordpress.com/com-vs-org/

  WordPress.org has complete documentation for self-hosted/installed versions of WordPress.org at https://wordpress.org/support/ and support at https://wordpress.org/support/forums/

  With that said, they do have some options for you at https://wordpress.org/support/article/resetting-your-password/