Website not working

• 

  mbrunton509 · Member · Sep 28, 2022 at 5:16 pm

  • Copy link
  • Add topic to favorites

  I cannot log in to the site’s admin side to figure out what is wrong. I had to create a new Word Press user account to even contact you

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

• 

  staff-blorbo · Staff · Sep 28, 2022 at 10:12 pm

  • Copy link

  Hi there, I don’t see any WordPress.com sites under your account here.

  Would you please share the URL of the site you’re trying to access?

  Once we know that, we should be able to help or at least direct you to the folks who can.

• 

  mbrunton509 · Member · Sep 29, 2022 at 12:54 pm

  • Copy link

  Thanks for your response!
  I am trying to access irishdancenyc.com
  Thanks!

• 

  aleone89 · Staff · Sep 29, 2022 at 1:35 pm

  • Copy link

  Hello there,

  This site is not hosted with us on WordPress.com, but using the open source WordPress software at another hosting provider. This is a bit different to a site hosted on WordPress.com. You can read about these differences here: https://en.support.wordpress.com/com-vs-org/

  For help gaining access you would need to reach out for assistance from the hosting provider: worldnic.com

  I hope this helps.

• 

  mbrunton509 · Member · Oct 4, 2022 at 5:37 pm

  • Copy link

  Thank you for the info.
  Is this true even though I would log in to edit the content of the site using http://www.irishdancenyc.com/wp-admin ?
  Thank you in advance for confirming.

• 

  staff-zinnia · Staff · Oct 4, 2022 at 6:22 pm

  • Copy link

  That’s correct. The site is hosted by worldnic.com not WordPress.com. We would be happy to help you move the site to our service. The biggest benefit is that we have optimized hosting and handle all of the nitty gritty details – so you can focus on the content.