Website not working

  • Unknown's avatar
    johnsonhw · Member ·

    I cannot access the dashboard for the site since early December. I have had Network Solutions try to fix the issue but they tell me that my admin, WP content and plugins are corrupted and they cannot fix them. Can you help me figure out why I cannot login as the admin on the site?

    Correct account: Unknown

    The blog I need help with is: (visible only to logged in users)

  • staff-doublebassd · Staff ·

    Hi there,

    I checked the site, and unfortunately, we cannot help because we don’t host your site directly on our WordPress.com-managed hosting. Since your site is hosted with a different provider on a separate host, and we cannot take a closer look.

    The good news is that because your host uses the open-source variant of the WordPress platform (which functions differently than what we offer here on WordPress.com), help is available at the forums here:

    https://wordpress.org/support/forum/how-to-and-troubleshooting/

    The folks in the open-source forum are more familiar with these issues and are in the best position to help. I hope this points you in the right direction.

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