Website not working

• 

  apollogalleries · Member · Feb 17, 2023 at 2:56 pm

  • Copy link
  • Add topic to favorites

  Hello, we have an urgent issue with our website, which we can access via mobile, though when trying to open it on a computer/laptop, we get the following error: There has been a critical error on this website.

  Can you help us solve this please?

  WP.com: Yes
  Correct account: Unknown

  The blog I need help with is: (visible only to logged in users)

• 

  staff-totoro · Staff · Feb 20, 2023 at 12:44 am

  • Copy link

  Hi there,

  Apologies, but we can’t help with your issue directly because we don’t host apollogalleries.com on our WordPress.com managed hosting.

  To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions.

  Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at GoDaddy. As a result, we do not have access to your site and are not familiar with the source of your issue.

  You definitely have the option to move your site to us so we can provide in-house help, but as it stands now, we cannot help since it is hosted elsewhere. The good news is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting/

  The folks in that forum are more familiar with these kinds of issues and are in the best position to help. Thanks!