Website not working!!!
-
Hi,
When I type my website address http://www.artrageousbyrachel.com it says ‘Error establishing a database connection’. I have paid for my domain renewal so it must be something to do with my WordPress account. I haven’t logged in to admin for a few months as I’ve been having some personal issues but I wasn’t aware the website wasn’t up and running – that explains why I’ve been quiet with orders. I need to get it up and running ASAP.
This is NOT the account I’m talking about but I can’t login to my other account – it isn’t recognising my username or password (i.e., the blog URL below is wrong, but it’s all I could select for this question). The thisisartrageous web address was just my blog before I started selling products through e-commerce. The account is artrageousbyrachel. Web address:
http://www.artrageousbyrachel.comPlease help!!
Thanks, Rachel.The blog I need help with is: (visible only to logged in users)
-
The Error Establishing a Database Connection error message is a wordPress.ORG error message. You are posting to the wrong support forum. That site is not hosted here and we cannot help you.
We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
(1) local installs of wordpress.ORG software on your own server or
(2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.Also, note that we do not provide Jetpack support https://jetpack.me/support/ for sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.
Some Jetpack solutions are here http://jetpack.me/support/
Others are in the Jetpack support forum at WordPress.org
http://wordpress.org/support/plugin/jetpackHowever, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service
WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/
As you are referring to a site that is not hosted here, if you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right-hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.
Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
WordPress.org support docs are at https://codex.wordpress.org/Main_Page
See also https://apps.wordpress.org/support/ -
artrageousbyrachel.com is hosted by DigitalOcean
IP Address: 128.199.208.209
Name Servers:
ns3.digitalocean.com
ns2.digitalocean.com
ns1.digitalocean.com -
Thank you timethief for taking the time to reply to me! I do not know of DigitalOcean at all.
If I go onto WordPress.org help forum do you think that will help me? Sorry, I’m a bit of a novice in terms of the back end of website building. I renewed my domain name in July this year and it was fine, it’s only stopped working recently!
-
WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/
- The topic ‘Website not working!!!’ is closed to new replies.
WordPress.com Forums 