Website not working

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  davidgalt240817 · Member · Jan 18, 2019 at 9:35 am

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  Hi there,

  I currently have a website http://www.jogafutsalacademy.co.uk which I am unable to get access too , I’ve tried logging in to the admin page but met with a error message and asking to contact (email visible only to moderators and staff) ( there is no such thing ) so unsure how I get my website back up & running . . .

  Any help would be greatly appreciated

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  mlbnkm1 · Member · Jan 18, 2019 at 9:41 am

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  Hello @davidgalt240817,

  It looks like your website is running on self hosted version of WordPress. This support forum is exclusively for WordPress.com websites.

  You can visit WordPress.org support forum here: -https://wordpress.org/support/

  In this issue, I suggest you to recheck the login credentials and if that didn’t work, try changing the admin email from thr database. Your server admin will help you.

  Please follow this link to read about the differences between WordPress.com and WordPress.org. https://en.support.wordpress.com/com-vs-org/

  Regards,
  Melbin Mathew

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  gemmacevans · Member · Jan 18, 2019 at 10:15 am

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  Hi davidgalt240817,

  jogafutsalacademy.co.uk uses WordPress.org software (rather than WordPress.com) and is hosted by Dreamhost:

  WordPress.com vs. WordPress.org

  Please contact your host for login advice or post to the WordPress.org support forums:

  https://wordpress.org/support/forums/

  If you haven’t done so already, it would be worth trying to reset your password from the Lost Password page on the site itself.

  Best of luck getting this sorted.

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  gemmacevans · Member · Jan 18, 2019 at 10:16 am

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  @mlbnkm1 — sorry, your reply didn’t show until I posted mine. Not sure what happened there :)